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Black Friday is well-known as the start of the end-of-the-year holiday shopping season in the U.S. retail market. Stores offer a variety of up-to-the-minute deals to attract customers into the store between certain hours. Customers have begun to utilize electronic PDAs and cell phones to keep up with the myriad sales and deals in the stores. Which condition would MOST threaten customers' use of mobile technology while shopping in stores?


A) Customers, upon entering stores, were body-scanned with magnetic detectors.
B) Store sales were broadcast over loudspeakers.
C) There were a limited number of Wi-Fi transmission hotspots inside the stores.
D) Lighting inside of stores was too dim.
E) Store personnel were not as helpful to customers with smartphones in their hands.

F) A) and B)
G) A) and C)

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Which of the following best describes an extranet?


A) a software and hardware system that prevents outsiders from accessing a company's network
B) a tool that searches Web pages containing the user's search terms and then displays pages that match
C) a private network of internal Web sites and other sources of information available to a company's employees
D) an Internet connection allowing outsiders limited access to a firm's internal information system
E) a delivery system linked to production schedules

F) A) and D)
G) C) and E)

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How can customers order a personal computer from the online Dell site with exactly the features they desire?


A) through mass production
B) through unit production
C) through process management
D) through mass-customization
E) through anti-virus software

F) B) and D)
G) None of the above

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What is "spam"?


A) a form of firewall
B) intellectual property
C) junk e-mail
D) a form of hacking
E) wireless mooching

F) B) and D)
G) B) and C)

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Electronic conferencing is popular because it reduces travel expenses and saves money.

A) True
B) False

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Scofield's claim assumes which of the following?


A) Viruses can be spread through various parts of a network.
B) Current anti-virus measures are adequate to deal with current threats.
C) Consumers are sufficiently aware of the importance of keeping their systems virus-free.
D) Businesses are sufficiently aware of the importance of keeping their systems virus-free.
E) Identity thieves do not use malware to steal consumers' identities.

F) B) and C)
G) B) and E)

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Discuss the impacts information technology has had on the business world.

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The growth of IT has changed the very st...

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Bill has considered implementing a computer-aided design (CAD) system at Worldwide. How could Worldwide benefit from such a system?

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A CAD system helps with the design of pr...

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Explain how a firewall keeps computers safe from hackers.

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The firewall is located between the Inte...

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Which piece of information would be MOST helpful for college officials to determine whether the latest college open house was a success?


A) The total number of attendees indicated more interest than in the past five years.
B) The percentage of people interested in enrolling within six months was 20 percent.
C) The number of people who attended was the highest in the past five years.
D) The number of enrollment applications received was 80 percent of the total number of attendees.
E) The number of attendees showing interest was high.

F) C) and D)
G) B) and D)

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How can Worldwide benefit from enterprise resource planning (ERP)?

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Enterprise resource planning (ERP) is an...

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Give two examples of management information systems.

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Examples can include reports, schedules,...

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A supermarket is considering automated checkouts that would allow customers to scan the prices of their foods while shopping. Scanners would be placed around the store in different locations. Which statement, if True, would BEST support the claim that this idea would work better than a floating checkout idea?


A) There are good locations in the meat, dairy, and bakery aisles to support scanners.
B) Scanners would be operated by customers during peak times.
C) Portable scanners require yearly training for staff and customers.
D) Handheld scanner technology doesn't require extra resources to operate and is virtually self-managed.
E) The scanners are not portable and hence cannot be broken by customers.

F) B) and C)
G) B) and D)

Correct Answer

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Interstate's head of human resources claims that the company needs to focus on improvements in the software available to employees. Which of the following, if True, would strengthen her position?


A) Many Interstate employees complain of slow, outdated computer hardware.
B) Interstate has been slow to upgrade its employees' web browsers with the latest versions.
C) The company's IT department spends a large portion of its time upgrading software.
D) Interstate's business has been weak recently due to an industry slowdown.
E) Most of Interstate's sales are done by means of personal selling.

F) C) and D)
G) A) and E)

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Microsoft Excel and Adobe Photoshop are examples of groupware.

A) True
B) False

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In order for a virus to spread from computer to computer, what must it always attach itself to first?


A) all available computer memory
B) a worm
C) a piece of spyware
D) a piece of hardware
E) a program

F) D) and E)
G) A) and B)

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Identify the threats and risks information technology poses on businesses.

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IT has attracted abusers that do mischie...

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What is the major limitation of Wi-Fi?


A) high cost
B) privacy concerns
C) productivity
D) short range of distance
E) installation challenges

F) None of the above
G) D) and E)

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A company's security policy can prevent certain data from passing through its firewall.

A) True
B) False

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An incoming message has not passed the company's security policy. What happens now?

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The message is blocked and cannot flow b...

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