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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

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Question 71

Multiple Choice

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Omar,an OD consultant,is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team.Omar is conducting the ______ stage of OD.

A) feedback
B) diagnosis
C) evaluation
D) changing
E) treatment or intervention

F) C) and D)
G) A) and E)

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Question 72

Multiple Choice

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The creation of products,services,or technologies that modify those that already exist is called ______ innovation.

A) radical
B) product
C) process
D) incremental
E) adaptive

F) A) and B)
G) B) and E)

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Question 73

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Technology is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.

Describe what OD is and what it can be used for.

An organizational culture that doesn't just allow but celebrates failure is vital toward fostering innovation.

OD has three steps: diagnosis,intervention,and conflict.

Under what circumstances is OD most likely to be successful?

Which of the following is not a leading reason that employees resist change?

A passive resignation can be a form of resistance to change in the workplace.

Describe the four steps to foster innovation.

Which of the following is the factor that most reduces an organization's ability to learn from failure?

Four steps to making innovation happen within an organization include all of the following except ____.

Internal forces for change include demographic characteristics among U.S.workers,social and political pressures,and technological advancements.

Employee problems and manager behaviors are internal forces for change in the organization.

Demassification refers to a trend of customer groups becoming segmented into mass markets and resulting mass communication,mass behavior,and mass values.

The most complex,costly,and uncertain kind of change is known as adaptive change.

The marketplace is becoming less homogeneous and moving toward more niche products.

Supertrend is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market,eventually displacing established competitors.

The OD process includes three steps: diagnosis,intervention,and evaluation,followed by feedback to further refine the diagnosis.

What finally will make or break an organization's attempts at bringing new products and services to market is execution-the process of discussing hows and whats,of using questioning,analysis,and follow-through to achieve the results promised and ensure accountability.