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The organizational pyramid composed of authority levels is commonly called the


A) tactical plan.
B) hierarchy.
C) strategic map.
D) dynamic network.
E) strategic plan.

F) B) and E)
G) D) and E)

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An approach that involves feedback and discussions to figure out jointly how to approach problems and devise solutions that are agreeable to everyone is known as


A) coordination by mutual adjustment.
B) management by objectives.
C) coordination by plan.
D) collaborative standardization.
E) hierarchical decision making.

F) A) and D)
G) C) and E)

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It is generally accepted that having fewer hierarchical levels creates greater operating efficiency.

A) True
B) False

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_____ is an aspect of an organization's internal environment created by job specialization and division of labor.


A) Integration
B) Coordination
C) Differentiation
D) Concentration
E) Diversification

F) A) and E)
G) None of the above

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Investing in information systems and creating horizontal relationships most likely results in


A) a reduced need for information.
B) an increased availability of resources.
C) a reduced need to share information across units.
D) an organization's ability to process more information.
E) the creation of slack resources.

F) All of the above
G) C) and D)

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Each unit performs its set of tasks in Beaulieu's Bags Corp. This is an example of ____.


A) differentiation
B) span of control
C) concentration
D) formalization
E) delegation

F) B) and C)
G) D) and E)

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Reporting relationships between bosses and subordinates is a function that relates to the _____ dimension of a firm's structure.


A) horizontal
B) vertical
C) circular
D) external
E) flexible

F) All of the above
G) A) and E)

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In a centralized organization, most of the decisions are made at lower levels.

A) True
B) False

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There are three coordination methods used for organizational integration. Describe and give examples of each.

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Research, accounting, and human resources are considered _____ departments.


A) staff
B) line
C) functional
D) matrix
E) service

F) A) and B)
G) A) and C)

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Derek assigned some of his authority and responsibility to Christine, a subordinate employee. This practice is called


A) concentration.
B) centralization.
C) delegation.
D) division of labor.
E) unity of command.

F) B) and E)
G) A) and B)

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Vic works on an automobile assembly line. His job is to complete the final installation of the GPS for each automobile that is on the line. The job is quite defined, and he has been highly trained. Vic is most likely supervised using a wide span of control.

A) True
B) False

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The number of subordinates who report directly to an executive or supervisor is called the


A) reporting order.
B) span of control.
C) delegation control.
D) bureaucratic span.
E) authoritative span.

F) A) and B)
G) B) and E)

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Anita is one of three managers at Lovely Landscaping, and she supervises 32 full- and part-time employees who perform landscaping maintenance services. She reports to the owner. Lovely Landscaping would be considered a _____ organization.


A) flat
B) narrow
C) centralized
D) departmentalized
E) specialized

F) All of the above
G) C) and D)

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Best-Built Construction is run in a very traditional way, with experienced top managers making all the decisions and passing them down to lower levels for implementation. Best-Built can be described as a(n) _____ organization.


A) integrated
B) centralized
C) differentiated
D) decentralized
E) horizontal

F) A) and D)
G) C) and E)

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Enrique delegates an important project to Harriet, but he tells her that he expects regular reports and that he will take over the work if she falls behind or does not produce quality results. Enrique is referring to the principle known as _____.


A) hierarchy
B) authority
C) subordination
D) differentiation
E) accountability

F) D) and E)
G) C) and E)

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Who selects the CEO of a corporation?


A) Board of directors
B) Stockholders
C) Operational managers
D) Employees
E) Middle managers

F) A) and D)
G) A) and E)

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Which of the following departmentalization structures does Agatone Inc. utilize?


A) Conglomerate
B) Process
C) Geographic divisional
D) Virtual
E) Matrix

F) A) and B)
G) A) and C)

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What is an organization chart? Describe the various types of information that are conveyed through it.

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Chuck, the operations manager of Wentworth Publishing, requires all seven branch offices to use the same type of computer and operating system. This simplifies both the communication and training processes for employees who frequently transfer between offices. Here Chuck can best be described as coordinating the offices by _____.


A) plan
B) network
C) formalization
D) mutual adjustment
E) standardization

F) A) and D)
G) B) and C)

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